Hilti tool service center

UNIQUE SPEED! 3 DAYS REPAIR TIME OR FREE*

* From the date of approval

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YOUR TOOL IS BACK BEFORE YOU KNOW IT…

New Hilti super fast Hilti Tool Service - Simply unique in KSA!

When you buy a Hilti tool, you get more than just a tool. You also get the super-fast Hilti tool repair service. At Hilti, we repair your Hilti tool in 3 days or repair it free of charge from the date of approval.

We take care of collecting your Hilti tool at your office, on the jobsite or in Hilti stores, and return to you onsite as well.

Each Hilti tool is registered: no proof of purchase to be provided.

Super-fast. Pleasantly predictable.

Incredibly simple.

Contact us by phone or via our website, we take care of the rest.

three men fix tools in a Hilti repair center

Set up your online account

In order to use online tool repair services and Hilti Connect, you need to have an online login. Chat with us online and we can link your email address to your Hilti account for simplified tool management.

Don't have a login yet? Chat with us.
a man works on a gas saw in a Hilti repair center

Hilti Online

Enjoy access to your company's tool history whenever you need it — keeping service requests simple and your project running smoothly.

Login to request a tool repair Chat with us online Learn more about self-service and spare parts
a contractor scans his tool with the Hilti Connect app

Hilti Connect App

Seamlessly process repairs for your tools from your smartphone with the Hilti Connect app.

How to request a tool repair with Hilti Connect Learn more about Hilti Connect

What is your 3 day hilti tool repair offer

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HOW SOON CAN I GET MY TOOL REPAIRED

Unique speed - 3-day repair or Free* from the date of approval

• 3-days starts the day-after the receipt of approval for the repair. If it takes longer than 3 business days,your repair is free of charge

• Smooth, on-site free pick-up and delivery, thanks to our strong partnerships with trusted carriers

• Only the best will do: repairs are done by highly skilled, trained and certified Hilti technicians

• Exclusive use of genuine Hilti spare parts.

WHAT WILL BE THE COST OF THE REPAIR OF MY TOOL?

Unique Warranty - 2 Years** Free Repair

• In the event of a breakdown, we repair your Hilti tool free of charge for 2 years** after the date of purchase (including wear and tear)

• After the 2 years warranty period, take advantage of our repair packages with a capped amount

• After any out-of-warranty repair (package or quote), benefit from an additional 1 month no cost coverage on the device

• Manufacturer's warranty: lifetime warranty against parts and manufacturer irregularities as long as we service the tool.

HOW DO I SAVE TIME WITH MY REPAIRS?

Unique simplicity - 1 click or call for support

• No registration of your tools or proof of purchase is ever required

• Contact us on 800 120 0013 or via our website

• Tracking the status of the repair on our website.
  simplicity - 1 click or call for support.

Unique Coverage

Jeddah - Rabigh - Makkah - Medinah

Yanbu - Abha - Jizan - Najran - Al Kharj

Riyadh - Dammam - Al Khobar - Hofuf

Hassa - Jubeil - Khursaniya - Tabuk-Umluj

NOT CERTIFIED TO ISO 17025

Pease note that Hilti’s verification procedure is not accredited under ISO 17025 or any other certification standard, which is specifically designed for calibration laboratories. 

Please refer to your Internal Quality Policy to check whether calibration according to a standard such as ISO 17025 is required. 

If you have any questions, please just contact your local Hilti team.

Terms and conditions*:

*Unique Speed. 3 or Free

Conditions for reimbursement :

1. 3-days starts the day-after the receipt of approval for the repair
2. Measuring tools, Heavy Diamond tools (wall saws, wire saws) and all Angle Grinders, SF2-A, DSH 600-X 01, DSH-P 01 are not covered by this service. 
3. Weekends and all public holidays are not included
4. Customer delays are not included (e.g no answer a phone or email, nobody to receive tool etc.)
5. Outskirt deliveries are not included
6. Maximum 10 approved tool repairs at once per customer are covered by this service
7. Force Majeure events are not included 

**2 years warranty

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