Tool Service FAQs

For drill bit and insert failures, your local Hilti Store may be able to replace these under warranty (terms and conditions apply). Click here to find your local store.

You can also report a product failure by calling Customer Services on 800 120 0013.

The easiest way to get your tool repaired is to book a repair via the website here.

Alternatively you can:

• Drop off your tool at a local Hilti Store and book it in for repair.
• Call Customer Services on 800 120 0013.

If you've registered on the Hilti Website, you can easily see the status of your repair tools by clicking here.

Alternatively, you can call Customer Services on 800 120 0013.

You can search for any tool or software information and documents through the Hilti Website here.

Alternatively, you can call Customer Services on 800 120 0013 and ask for the Technical Services team.

The easiest way to get your tool repaired is to book a repair via the website here.

Alternatively you can:

• Drop off your tool at a local Hilti Store and book it in for repair.
• Call Customer Services on 800 120 0013.

Tool and parts diagrams are available - please call Customer Services on 800 120 0013.

If you've registered on the Hilti Website, you can easily buy spare parts directly online.

Alternatively, you can call Customer Services on 800 120 0013 to place an order.