Standard Services

Always from Hilti

Hilti Account Managers
Dedicated Account Manager

Face-to-face meetings at a location of your choice at least once a month to talk about how our products are performing and what value-added services we can provide to enhance your productivity. Driving around in their distinctive red Hilti van, full of the latest and greatest products, they can meet you at a location of your choice, at least once a month.

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Hilti Customer Services
In-house Customer Services

At Hilti, all our customers are greeted by one of our highly-trained Hilti team members, not put through a voice recognition menu or be asked to type your details in. We answer calls within 20 seconds (on average) and our knowledgeable team resolve over 90% of all enquiries on the very first call.

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Hilti Online
PERSONALIZED HILTI.SA

Access your account anytime to review your purchase history, request repairs for tools, or review trade-specific product and engineering information - all through Hilti.sa

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Hilti Stores

Top availability of items for your urgent needs with a total of 9 Hilti Stores across the Kingdom providing professional service and consultancy.

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HIN-HOUSE REPAIR CENTER
IN-HOUSE REPAIR CENTER

Get your Hilti tools repaired in Hilti's own state of the art repair centers by our experts ensuring you quality and timely repairs.

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20 YEARS MANUFACTURER WARRANTY

We will repair or replace parts that break as a result of defects in materials or workmanship for 20 years.

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2 YEARS NO COST

We will repair your Hilti tool for free for 2 years after you buy it, if it breaks down (except angle grinders and light drills like SF2, UD4, UD 30). This includes parts for wear and tear, free pick-up and delivery.

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3 OR FREE REPAIR

If Hilti does not repair a tool within 3 working days from the date of approval then the repair is free and this includes parts, labor and shipping.

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IN-HOUSE TECHNICAL BACK OFFICE
IN-HOUSE TECHNICAL BACK OFFICE

Highly trained engineers who support questions about anchoring applications, fire protection, installation systems and pipe supports. Support in design via Hilti Profis Software Provide Engineering advice on product selection, assists with design calculations, and also train on various topics.

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TECHNICAL DOCUMENTATION
TECHNICAL DOCUMENTATION

Our Engineering specialists assist you in your projects by providing submittals and other technical documents required for getting approvals.

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DESIGN SOFTWARE
DESIGN SOFTWARE

Hilti Profis software is a comprehensive and easy-to-use software for Anchors, Rebars, Installation and Cast-in channel design ,Profis software has included provisions of building code and other codes and the allowable stress design provisions contained in the Hilti product technical guide.

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WEBINARS
WEBINARS

Hilti provides regular webinars on important topics, allowing you to view them in a live and interactive manner, Our specialists are available to directly respond to your technical queries, or at a later time that will suit your own predefined schedule.

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STANDARD DELIVERY
STANDARD DELIVERY

Goods on stock shall be delivered within 48 hours in Jeddah, 72 hours in other main cities and within 5 days to remote areas, For standard delivery, the charges would be 200 SAR (except Installation channels) per delivery For delivery of Installation channels, the charges would be 500 SAR per delivery

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FIXED PAYMENT METHOD
FIXED PAYMENT METHOD

One voice across Kingdom regarding your payment terms.

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REGIONAL STOCK CENTER
REGIONAL STOCK CENTER

Hilti has its Central warehouse in Jeddah and this ensures efficient stock management and timely delivery for our customers.

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TRANSPARENT PRICING
TRANSPARENT PRICING

Transparent pricing for all Hilti products and services via price agreements and fair pricing.

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