VIP Customers get even more

VIP Services

DISCOVER THE SERVICES

DEDICATED CUSTOMER SERVICE
DEDICATED CUSTOMER SERVICE

No need to wait! Get your calls answered within 3 seconds with dedicated customer service agents for VIP customers, Our highly competent team will answer all your inquiries.

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TRANSPARENT SERVICE LEVEL
TRANSPARENT SERVICE LEVEL

Transparency in all services offered: Account manager & Engineering support. Services level transparency in Logistics, Engineering, and Channels usage

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EXPERIENCE INNOVATION FIRST
EXPERIENCE INNOVATION FIRST

Demo & purchase the latest innovations before the official launch! get Invited to our Hilti Stores VIP days to test upcoming new products

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PARTNERSHIP MEETING
PARTNERSHIP MEETING

Up to 2 management meetings with real time partnership data and a professional review of product lines.

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Early aceess to Innovation
TOOL PARK MANAGEMENT

We support you in organizing tool repairs and helping you reduce repair costs, increase productivity and minimize risk ,Get a detailed report on your repair tools by expert technicians ,Flexibility on No Cost period upto 3 years ,Receive additional discounts when trading in old tools

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FREE PICK UP AND DELIVERY
FREE PICK UP AND DELIVERY

Pick-up and delivery of repair tools free of charge from your location, The delivery will be within 5 days in the main cities

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TOOL PARK OPTIMIZATION
TOOL PARK OPTIMIZATION

We assess the number of tools you have on-site and at the warehouse., We explore some of your tools’ hidden costs which are caused by repairs, administration and downtime.,We suggest the optimal type and number of tools for your specific applications resulting in a more productive, safe and cost-effective operation.We can also advise on the optimal way to manage your tool park.

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ACCESS TO TOOL REPAIR EXPERTS
ACCESS TO TOOL REPAIR EXPERTS

Direct access to Hilti tool workshop through a dedicated customer service, You will have a chance to visit our state-of-the art Tool Service Center

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ENGINEERING JUDGMENT SERVICE
ENGINEERING JUDGMENT SERVICE

Design of tailored made solutions based on IFC(International Firestop Council) guidelines and wide range of international Hilti testing's, Custom drawings to accommodate specific site conditions & consultant requirements, Selection of right UL listed systems from extensive testing database

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ENGINEERING BOQ DESIGN
ENGINEERING BOQ DESIGN

Design of modular support for MEP services, 2D and 3D CAD drawings, Anchor fixation design, Post installed rebar design, Composite slab designs, Elevator related design services, Integrated floor & raised floor systems, High voltage and electrical cabinet support design

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ENGINEERING SUPPORT WITHIN 48 HRS
ENGINEERING SUPPORT WITHIN 48 HRS

Nationwide support for you on the phone, in the office or on-site within 48 hours, wherever you need us, Mock ups and installation trainings, Quality checks for the installation of Hilti material, Support in technical discussions and approvals for technical submittals of Hilti products

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Seminars
Seminars

Technical seminars regarding Hilti engineered products, covering various topics ranging from the principles behind these products to the most commonly used international norms and standards Application knowledge of Hilti anchor, firestop and installation system products including hands-on training

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YEARLY FRAME AGREEMENT
YEARLY FRAME AGREEMENT

Price agreement on key items based on volume commitment based on your needs, Standard pricing across all channels, Customized payment terms, Professional signed contract by both parties and valid for all Hilti multi channels system

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DEDICATED FINANCE SPECIALIST
DEDICATED FINANCE SPECIALIST

A dedicated Finance specialist from Hilti will be assigned to you for supporting you in all Financial related topics.

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CUSTOMIZED DELIVERY SCHEDULE
CUSTOMIZED DELIVERY SCHEDULE

Flexible delivery option where your material will be at your desired place based on your requirement.

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FREE LC FEES
FREE LC FEES

No fees to pay for opening an LC with Hilti

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Stll want more? Have a look at VIP Plus services!

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